❓ Frequently Asked Questions
b399 FAQ
Deposits, withdrawals, security, and responsible gambling — find clear and detailed answers to the most common questions about b399 here.
Welcome to b399. On this page we have compiled the questions players ask most often — from responsible gambling to the full details of deposits and withdrawals, and account security. Every answer here is written in plain, easy-to-understand language so you can find a solution quickly. If you cannot find the answer to your question, contact our 24/7 live chat support or reach us by email.
Frequently Asked Questions
Responsible Gambling
Yes, as part of responsible gambling, b399 lets you set a daily, weekly, or monthly deposit limit for yourself. Once a limit is set, you will not be able to deposit more than that amount into your account. If you want to change the limit, contact the support team for assistance. This is an effective way to protect yourself from overspending.
b399 offers a cooling-off feature that lets you temporarily suspend your account for a set period of time. During this period, you will not be able to take part in any betting or casino activity. Once the break is over, your account is reactivated automatically. You can enable this feature by contacting support.
Self-exclusion means completely deactivating your account for an extended period. To activate it, email [email protected] or submit a request via live chat. Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is an effective protective measure for serious gambling-related problems.
In Bangladesh, you can seek help from mental health specialists or counsellors. The mental health departments of local government hospitals and private counselling organisations provide support in this area. The b399 support team can also guide you in the right direction through self-exclusion or limit-setting when needed.
Some common signs of problem gambling include: spending money beyond your budget, repeatedly playing to recover losses, hiding it from family or friends, daily life being disrupted because of gambling, and falling into debt. If you notice these signs, take a break immediately and seek professional help.
b399 is for people aged 21 and above only. Age is verified during account registration, and accounts for those under 21 are not approved. We treat the protection of minors as our highest priority. Please be vigilant to ensure that younger members of your family cannot access the platform.
Withdrawal Questions
Yes, withdrawals on b399 are available 7 days a week, 24 hours a day. There are no extra restrictions on withdrawing money at night or on Fridays and Saturdays. Requests via bKash, Nagad, or Rocket are generally processed within 30 minutes to 3 hours; bank transfers may take a little longer.
A 'Pending' status means the request is being processed. It is usually completed within 30 minutes to 3 hours. During this time, account verification, wagering requirements, and payment method details are checked. If more than 3 hours have passed, let us know via live chat or at [email protected].
No. Under b399's security policy, withdrawals must be sent to a bKash, Nagad, or Rocket number registered in your own name. Withdrawals to third-party wallets are not permitted, and such requests will be rejected. This is done to protect your account and your funds.
The minimum withdrawal amount on b399 is ৳1,000. This rule applies across all methods — bKash, Nagad, Rocket, or bank transfer. Withdrawal requests for less than this amount will not be accepted. Please request a withdrawal only when your balance is ৳1,000 or more.
Deposit Questions
b399 does not charge any deposit fee of its own. However, your mobile banking provider (such as bKash or Nagad) may apply a small transaction charge according to their own policy. For bank transfers, the bank may also apply its own charges. No additional fee is deducted by b399 on deposits.
b399 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, deposits can be made from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank. The minimum deposit amount is the same across every method — ৳500.
The minimum deposit amount on b399 is ৳500, for every method. Whether you use bKash, Nagad, Rocket, or bank transfer, depositing ৳500 or more will add the balance to your account. On your first deposit, you may receive a 120% welcome bonus.
To deposit via bKash, first log in to b399 and go to the deposit section, then select bKash. Send money to the indicated bKash number and copy the transaction reference number. Then enter that reference in the form to confirm the deposit. Your balance will be updated within a few minutes.
The b399 welcome bonus has a 10x wagering requirement, and it applies only to the bonus amount. For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to place ৳1,200 × 10 = ৳12,000 in bets before withdrawing the winnings from the bonus. There is no wagering requirement on the deposit amount itself.
Security & Privacy
A strong password should be at least 10-12 characters long and include uppercase and lowercase letters, numbers, and special characters (such as #, @, !). Do not use your date of birth, phone number, or simple words as a password. It is best not to use your b399 account password anywhere else, and change it regularly.
Yes. b399 uses SSL encryption to keep all your personal information and transaction data secure. Your name, phone number, bank or mobile wallet details are not sold or shared with third parties. Read our privacy policy for more details.
The only official domain for b399 is b399.bar. Make sure the correct URL and 'https' (the padlock icon) are shown in your browser's address bar. If a slightly different domain is used (such as b399x.com or b399-bd.net), it may be fake. If in doubt, do not log in to the site — ask directly via live chat instead.
No genuine representative of b399 or bKash/Nagad will ever ask for your PIN, OTP, or password. If someone asks for these over the phone or by message, know that it is an attempted scam. Stop contact immediately and report the matter to b399's official live chat. Never share your OTP or PIN with anyone.
If you see any bet or withdrawal in your account that you did not authorise, change your password immediately and notify us at [email protected] or via live chat. The support team will act quickly to help secure your account. To stay safe, check your login history regularly.
Have more questions?
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Support is available in both Bengali and English.