b399's Commitment to Responsible Gaming
b399 believes entertainment is truly enjoyable only when it is controlled and played with awareness. Your safety is our top priority.
What Is Responsible Gaming and Why It Matters
Online betting and casino gaming is a legitimate form of entertainment, but it should never take priority over other responsibilities in life. Responsible gaming means knowing your limits, staying within your budget, and not letting entertainment turn into a problem. b399 believes a happy and informed player is our greatest success.
People often do not realise when their gaming habits are slipping out of control. b399's responsible gaming policy helps you recognise that moment and take the right steps. We give you tools and information so you can always make your own decisions.
Remember — betting should never be a source of income or a solution to financial problems. It is for entertainment only, and when entertainment turns into stress, that is the right time to stop.
Our Protection Tools
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit at any time. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period is required — this protects you from impulsive decisions. The b399 support team will assist you through this process.
Time-Out Feature
If you feel you need a short break, you can temporarily deactivate your account for anywhere from 24 hours to six weeks. During this period, no betting or deposits are possible. Taking a break is not a sign of weakness — it is proof of a conscious decision.
Self-Exclusion
If you feel you need a long-term break, you can apply for self-exclusion. With this option, your account will remain closed for an extended period. Contact b399 support directly — via 24/7 live chat or by emailing [email protected]. We fully respect this decision.
Session Time Limit
Set a limit on how much time you spend gaming each day. Once the daily time limit is reached, the session will end automatically. This helps maintain a healthy balance with family, work, and social life.
Gaming History Review
You can view the full history of deposits and withdrawals in your account. Keep regular track of your spending, and if you feel you are spending too much each month, set a deposit limit. Staying informed means staying safe.
Round-the-Clock Support
b399's support team is with you 24/7, day and night. For any questions about responsible gaming, setting limits, or self-exclusion requests — reach us via live chat or at [email protected]. Support is available in both Bengali and English.
Warning Signs of Problem Gambling
If any of the following signs appear in you, contact b399 support immediately or take a break.
- You are spending more than your budget on betting and cannot stop even after losses.
- You are placing more bets to "win back" lost money — this is the most risky behaviour.
- You are spending time gaming while neglecting responsibilities to family, friends, or work.
- You are hiding your betting activity from family or friends.
- You are taking on debt or cutting essential expenses to fund your betting.
- You feel intense excitement while playing and feel restless or irritable when you cannot play.
- You have tried to stop gaming but have failed repeatedly.
Set Your Limits — 4 Simple Steps
Log In to Your Account
Sign in to your b399 account and go to the account settings menu.
Choose the Responsible Gaming Option
Find the "Responsible Gaming" option.
Select a Limit or Break
Choose what you need — deposit limit, session time limit, time-out, or self-exclusion.
Confirm and Activate
Confirm the change. For any issues, the support team is ready 24/7.
b399's Responsible Gaming Policy
Protection of Minors
To register and play at b399, you must be at least 21 years old. We verify age at the time of registration. If any account is suspected of being used by a minor, it is suspended immediately. Guardians are encouraged to use parental control software on shared devices to prevent children from accessing gaming platforms.
Financial Protection
The minimum deposit at b399 is ৳500 and the minimum withdrawal is ৳1,000. We recommend setting a budget before each session and staying within it. Never bet with borrowed money. Treating betting as a source of income can be harmful both mentally and financially.
Safe Environment and Fair Play
b399 operates with SSL encryption and a fair play policy. Our games are run impartially and outcomes are determined through a random number generator. No game result is predetermined, and no strategy guarantees a win in every session.
Mental Health and Support
If you feel that betting is affecting your peace of mind, family relationships, or financial life, please reach out to a professional counsellor. The b399 support team can point you in the right direction. Remember — seeking help is a sign of courage.
Advertising and Promotional Communications
b399 does not send promotional emails or advertisements to users who have self-excluded or deactivated their accounts. You can contact us at any time to stop receiving marketing communications.
Contact Us for Support
24/7 Live Chat
For anything related to responsible gaming — limit setting, time-out, or self-exclusion — the b399 support team is always ready. Chat in Bengali or English via live chat.
24 hours a day, 7 days a week.
Email Support
Email us for written support. We respond in both Bengali and English.
Enjoy Safely,
Play Responsibly
Welcome to the world of b399 entertainment — with awareness, within limits, and completely safely.