b399's Privacy Policy

1 What Information We Collect

1.1 Information Collected Directly from You

When you register an account on b399, carry out transactions, or contact us, we may collect the following types of information:

• Full name, date of birth, and age verification details
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details (related to bKash, Nagad, Rocket, and bank transfers)
• Account login details (username and encrypted password)

1.2 Automatically Collected Information

When you use the b399 platform, our systems automatically collect certain technical information:

• IP address and device identification details
• Browser type, operating system, and session data
• Page visits, click patterns, and duration of use
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

2 How We Use Your Information

b399 uses collected information only for legitimate and specific purposes. The main purposes for which we use your information are:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, rewards, and VIP benefits
• Ensuring customer support services

2.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and investigating suspicious activity
• Helping to prevent money laundering and financial fraud
• Ensuring age verification (services for users aged 21+ only)

2.3 Platform Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning new services and features

2.4 Communication and Notifications

• Sending important notifications related to account activity
• Sending security alerts
• Sending promotional information with your consent

3 Data Storage and Protection

b399 uses industry-standard technology and processes to ensure the security of your personal information. The key features of our security measures are described below:

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive information stored on servers is kept in encrypted form
• Protection through firewalls and regular security audits
• Two-Factor Authentication option

3.2 Data Retention Period

We retain your personal information only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, financial records and identity verification information are retained for a defined period as required by applicable law.

4 Sharing Information with Third Parties

b399 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), technical services, and customer support. These partners may access limited information only for the purpose of providing specific services and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be required to share information with relevant authorities to comply with applicable laws, court orders, or government directives. In such cases, we endeavour to share as little information as possible.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to a successor entity, though the terms of this Policy will remain in effect.

5 Cookies and Tracking Technologies

The b399 website uses cookies and similar technologies to improve your browsing experience and monitor service quality.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, carry out security checks, and deliver core services. Disabling these cookies will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and usage patterns, so that a personalised experience can be provided on each visit.

5.3 Analytical Cookies

We collect analytical data to understand how the platform is used and to improve our services. This data is processed in aggregated and anonymised form.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit your experience of the service.

6 Your Rights and Options

b399 believes you should have full control over your own personal information. To that end, we provide you with the following rights and options:

6.1 Right to Access and Review Information

You can view and review the information stored in your b399 account at any time. If you would like a detailed report of the information we hold, please contact our support team.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. Additional proof may be required to correct identity verification details.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, financial records and identity verification information must be retained for a defined period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or notifications at any time. This preference can be changed through your account settings or by contacting the support team.

7 Protection of Minors

b399's services are intended solely for individuals aged 21 and above. We do not knowingly collect or store any personal information from minors.

Age verification during the registration process is a mandatory step for us. If we confirm that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has created an account on b399, please contact our support team immediately.

8 External Links and Third-Party Policies

The b399 platform may occasionally contain references to third-party websites or services. The privacy policies and data management practices of these external sites are beyond our control. We recommend reading the privacy policy of any third-party site before visiting it.

For transactions involving payment service providers (bKash, Nagad, Rocket, bank transfers), the respective provider's own privacy policy will apply.

9 Changes to This Policy

b399 reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform
• A message will be sent to your registered email address
• The "Last Updated" date on this page will be changed

Continued use of b399 after any changes will be taken as acceptance of the updated policy. We recommend that you visit this page regularly.

10 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact the b399 support team. We provide assistance via 24/7 live chat and email:

• Live Chat: Available 24/7 — chat with us directly from any page on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

For formal data protection requests, please send an email with "Privacy Request" as the subject line. Our team will get back to you as quickly as possible.