b399's Complete Terms & Conditions

1. General Introduction & Definitions

b399 is a secure and reliable online betting and casino platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the b399 website, application, and all services provided under it.

The definitions of some key terms used in these Terms are given below:

• "Platform" — The b399 website and all associated digital services.
• "Member" — A person who has registered an account on b399 and agreed to these Terms.
• "Betting Balance" — The total of all deposits and bonus funds held in a member's account.
• "Bonus" — Promotional funds granted by b399, which become withdrawable upon meeting specified conditions.
• "Wagering" — The process of placing a specified amount in bets in order to qualify for bonus withdrawal.

2. Account Registration & Eligibility

The following conditions must be met to open an account at b399:

2.1 Registration Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• b399 reserves the right to close any account opened with false information at any time.
• Only one account per household is permitted — operating multiple accounts from the same IP address or device is prohibited.

2.2 Prohibited Users

Opening or using an account on b399 is not permitted in the following cases:

• Persons under the age of 21.
• Persons whose accounts have previously been closed by b399.
• Persons enrolled in any active self-exclusion program.

3. Age Verification & Identity Confirmation

b399 strictly enforces a 21+ age requirement. After registration, b399 may request documents at any time to verify a member's age and identity. Withdrawals from the account may be temporarily suspended until verification is complete.

3.1 Accepted Identity Documents

• National Identity Card (NID)
• Passport
• Driving Licence

b399 reserves the right to permanently close an account and any balance it holds if valid documents are not provided.

4. Deposits & Withdrawals

4.1 Deposit Rules

Approved methods for depositing funds at b399 are: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Deposits made by any method outside this list are not accepted.

• Minimum deposit: ৳500 (for each method)
• Deposits are generally credited to the account instantly.
• Depositing via a third-party payment account is prohibited — deposits must be made from a payment account registered in the member's own name.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳1,000
• Withdrawal time: Processing is generally completed within 30 minutes to 3 hours.
• All active wagering requirements must be met before submitting a withdrawal request.
• You are requested to withdraw using the same method used for your deposit.

5. Bonuses & Promotions

5.1 Welcome Bonus

As a new member at b399, you will receive a 120% bonus on your first deposit, up to a maximum of ৳20,000.

• Example: Deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: Deposit ৳34,000 and receive the maximum bonus of ৳20,000, giving a total balance of ৳54,000.

5.2 Wagering Requirements

The specified wagering requirements must be met before a bonus can be withdrawn. At b399, wagering is calculated based on the bonus amount only — not the deposit and bonus combined.

• Wagering multiplier: 10x (on the bonus amount)
• Example: ৳1,200 bonus × 10 = the bonus becomes withdrawable after placing ৳12,000 in bets.

5.3 General Bonus Terms

• Each promotion may have its own validity period and conditions — see the details on each offer page.
• Bonuses may only be used for betting/gaming on the b399 platform — they cannot be withdrawn directly.
• Any attempt to claim bonus benefits using multiple accounts will result in all accounts being closed.
• b399 reserves the right to modify or cancel any bonus offer at any time without notice.

6. Betting & Gaming Rules

6.1 General Rules

All betting and gaming activity on the b399 platform must be conducted honestly and for personal entertainment purposes.

• All decisions related to betting and gaming are considered final.
• Abnormal results caused by technical errors may be declared void.
• Any attempt to exploit software errors or bugs will result in account closure.

6.2 Prohibited Activities

• Placing bets using bots or automated software.
• Accessing another member's account or placing bets on their behalf.
• Operating multiple accounts for the purpose of abusing bonuses.
• Participating in match fixing or any other fraudulent activity.

6.3 Live Sports Betting

b399 offers betting on cricket, football, kabaddi, and other sports. All odds are variable and update based on event conditions. A confirmed bet in live betting cannot be changed.

7. Account Management & Security

7.1 Account Security

Members are fully responsible for the security of their accounts. Account passwords and login details should not be shared with anyone.

• Use a strong and unique password.
• If you suspect unauthorised access to your account, notify b399 support immediately.
• Remember to log out of your session after logging in on a public device or network.

7.2 Account Verification

b399 operates with SSL encryption and a fair play policy. If any suspicious activity is detected, b399 reserves the right to temporarily suspend the account for security purposes.

8. Responsible Gaming Policy

b399 believes that gambling and betting should be a form of entertainment — never a way to solve financial problems. We encourage members to play responsibly.

8.1 Self-Control Tools

• Setting deposit limits: Members can set their own daily, weekly, or monthly deposit limits.
• Session limits: The option to set how long you play each day.
• Self-exclusion: The option to request a temporary account suspension for a set period.

For more details, visit our Responsible Gaming page.

9. Personal Data Protection

b399 places the highest importance on protecting members' personal data. Information collected at the time of registration is used only for account management, verification, and service improvement.

• Members' personal data is not sold to third parties.
• Information is not disclosed to any government or regulatory body except where legally required.
• All data is kept secure through SSL encryption.

For more details, visit our Privacy Policy page.

10. Account Closure & Suspension

10.1 Closure by b399

b399 may close or suspend any account without prior notice in the following cases:

• Registering an account with false information.
• Violation of any clause of these Terms.
• Fraudulent or unusual betting activity.
• Operating multiple accounts.
• Failure to complete age verification.

10.2 Account Closure by Member

If a member wishes to close their account voluntarily, please contact b399 support. Before the account is closed, the member will be given the opportunity to complete all pending bonus conditions and withdrawals.

11. Limitation of Liability & Disclaimer

b399 is not liable for the following:

• If betting is disrupted due to internet connection issues or technical problems.
• If unauthorized access to an account occurs due to the member's own negligence.
• For delays or failures of third-party payment services.
• For financial losses resulting from the member's betting decisions.

b399 is an entertainment platform. Sports results and game outcomes are not under the control of b399. Members bet at their own risk.

12. Changes to Terms & Conditions

b399 reserves the right to change these terms and conditions at any time. Regarding changes:

• Members will be notified via email or platform notification before any significant changes.
• If a member continues to use the platform after changes, they will be considered to have agreed to the new terms.
• If a member does not agree to the new terms, they may request to close their account.

13. Contact & Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please contact the b399 support team:

• Live Chat: Available 24/7, in both Bengali and English.
• Email: [email protected]

After receiving a complaint, b399 will try to resolve it as quickly as possible. In the matter of dispute resolution, b399's decision will be considered final, unless a technical error is proven.